Our Commitment

Partners Interpreting provides professional communication and language access services. PI is dedicated to the Deaf community and wants to ensure that all solutions provided for communication access are a success for all stakeholders. We strive for quality service delivery, and industry innovation to impact and drive change for effective equal access. To our clients, consumers and employees we are committed to the following:

  1. Quality assurance. 
    1. In our hiring process: Each of our interpreters successfully completes our internal screening process. Our vetting system includes an assessment of language fluency in expressiveness, receptiveness, cultural competency and professional expectations/conduct. After identifying that the interpreter qualifies we proceed with the final hiring process.
    2. In our scheduling process: The team adheres to professional and ethical “best practices”, and affords the most comprehensive investigation of consumer, service option, specific providers requested, and settings in our scheduling and coordination approach.
    3. Growth: In our providers (interpreters and office staff)’ growth: Commitment to professional development, and accountability for our service providers.
    4. Standards. Language companies and professional organizations (e.g. RID, NAD, government) have implemented guidelines for the industry. Those guidelines cover quality, billing, policies, providers, and the operations and we are committed to follow. PI keeps ourselves involved to help develop industry standards to continue to raise the bar of quality interpreting services.
  2. Operations/Management
    1. All of our internal management methodology and operations software are strategically selected and designed to maximize efficiency and effectiveness. This, in turn, keeps our operating in a systematic and streamlined fashion which ensures cost effective and efficient, successful service delivery.
    2. Our company’s belief, philosophy and mission guide all decisions including financial management. We recognize the domino effect our financial decisions can have on the Deaf community primarily when seeking equal access.  We promise to never allow any internal decision-making to overshadow or hinder any of the parties involved.
  3. Service Offerings Philosophy
    1. Provide a well balanced approach in delivering services for multiple types of situations. Offer customers/consumers various communication solutions/options to ensure you receive the best service option for your needs. We also keep in mind that technology is ever-changing and we are committed to keep up with technology.
    2. Assist organizations in efficiently securing the most cost-effective solution in combination with the high quality services provided for the consumer. This provides an all-inclusive service delivery experience for consumer and client.
    3. Ensure that priority remains to be the consumer’s choice of what matches their needs. We support empowerment and offer the consumer the power to choose.
  1. Communication/transparency
    1. Continually maintain open channels for communication with local vested parties, regardless if they are private or public sector. We are committed to keep an open mind and open heart to hear any experiences, while also providing consideration to our coordination process for the consumer, interpreter, and client. We also honor the cultural aspects of the Deaf community.
  2. Resource Champion
    1. We know that there are situations that would benefit from more support. PI will either bring in resources for the hearing community or refer resources of appropriate organizations, programs, and services that can best provide to the Deaf, Deaf-Blind, and Hard of Hearing population. This offers a comprehensive resource sharing process for the Deaf community and clients. 
  3. Deaf Oriented/Centric
    1. Our philosophy is to be consumer centric; therefore, we commit to be informed of the consumer’s preferences, language profile, and specific requests to be incorporated into their communication access. This is to maintain consideration and dedication to Deaf culture and values.
  4. Education/Advocate
    1. We are committed to becoming the knowledge experts in the interpreting and language industry. We will educate our clients, interpreters, and consumers to the best practices of the industry, the protocol of interpreter teaming, the preparation time, the role of Deaf Interpreters, and the responsibility of abiding to the Code of Professional Conduct.
    2. Committed to promoting self-advocacy for consumer’s rights and responsibilities. You will not advocate alone, we will extend our knowledge and resources to provide advocacy for the Deaf, Deaf-Blind, and Hard of Hearing population.
    3. Most importantly, we are committed to take initiative and continue our education, be lifelong learners, and to become subject matter experts for the communities we serve.

Services

For Deaf Consumers

For Customers

Resources

For Interpreters & Captioners

About Us

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Phone:

  • 508-699-1477 (voice); answering service supports non-business hours sending messages to on call staff
  • 508-809-4894 (videophone) for ASL users
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