Once an assignment has been confirmed (phone/email/online scheduling portal), the following cancellation policies apply. Specifics of our cancellation policies vary according to the service that the customer has scheduled, e.g. on-site, over-the-phone (OPI), Video Remote Interpreting (VRI). See the Terms and Conditions for the cancellation policy that applies to the service you are canceling. The following applies for ALL pre-scheduled services (with the exception of on-demand OPI/VRI services).