For scheduled assignments lasting up to two hours, the interpreter(s) is required to wait a minimum of 15-20 minutes. If the ‘consumer’ is not present at the confirmed start time of the assignment, BUSINESS can discharge the interpreter immediately or if the ‘interpretation’ can still occur within the allotted time, request that the interpreter wait until for the consumer to arrive. Otherwise, due to the delay, and it is known you cannot proceed, the interpreter(s) should be dismissed and not required to stay simply because of billing minimum purposes, this way they can be ready for another assignment where there is an active actual need, and not negatively impact our local Deaf community service demands, especially any emergency requests. If BUSINESS wants the interpreter(s) to work whether an identified consumer is present or not, this should be made clear at the time the request for interpreting is made (such as general audience access requests). For assignments scheduled for more than two hours, the interpreter will check with the site contact to find out how long to wait.