Video Remote Interpreting (VRI)

What is Video Interpreting?

Video interpreting is language interpretation provided remotely via a video conferencing solution. There are two pathways to access video interpreting:
  1. Your conference or telehealth platforms (e.g., Zoom, WebEx, etc.) and have the interpreter(s) join your meeting/session.
  2. PI’s secure, encrypted, and HIPAA-compliant platforms at no additional cost.
Users need to consider best practices when evaluating whether video interpreting is the best option. Although there are benefits to video interpreting, there are some restrictions and differences compared to on-site interpreting. Our expert team can help you make a well-informed decision.

Video Remote Interpreting (VRI) ​

Partners Interpreting utilizes video platforms designed with interpreting in mind. All you need is a computer or a tablet, a web camera, an internet connection, and an account with PI. Connect with a browser or download our free app for on-demand access to high-definition, high-quality audio and video interpreted sessions. Our VRI platform supports over 25+ spoken languages in addition to American Sign Language. (Please see our VRI Language List)

Remote Service:

– Format: Pre-scheduled
– Billing: First hour charged by the hour, then minute increments
– Connect: Any conference platform

– Format: On-demand — Traditionally, deaf and hearing individual(s) ARE in the same room
– Billing: Charged by the minute
– Connect: PI’s provided platforms

– Format: On-demand phone — by law, parties CAN NOT be in the same physical space
– Billing: Federally (FCC) governed and funded
Connect: Standard phone + proprietary vendor software/hardware

Although virtual meetings often allow participants to call in — and therefore utilize free VRS interpreting service —— VIS offers numerous advantages:

  • VIS services through PI can be pre-scheduled. VRS is solely on-demand.
  • VIS allows users to secure preferred interpreters familiar with the consumers, the content, and your organization. VRS calls are randomly routed.
  • VIS allows the interpreter full access to the meeting, including video, screen sharing, etc. The same level of access is not available to the VRS interpreter. The VRS interpreter can only see the Deaf individual and hear participants, placing them at a significant disadvantage compared to a VIS interpreter operating within the meeting or session.

Capacity -- Partnerships

PI brings you a local and a national network of interpreters for capacity and scalability you can rely on. We have partnered with two strategic partners to deliver quality spoken language services. Our first partner is one of the most prominent providers in the U.S., well known for their excellence in interpreting on-demand, with over 5,000+ calls processed daily. Our second partner is one of the country’s oldest language companies and has tremendous capacity and range of languages, especially for pre-scheduled foreign languages.

PI Video Platform Features


What You Need:

VRI Languages supported: Note additional language or expanded hours always being added. Contact us for the latest listing.

Video Interpreting Best Practices

Always consult with the Deaf person and/or our team to assist in identifying if VRI is an appropriate option, since there are many factors that go into that decision. Factors such as the end user’s language needs and role in the interaction, logistics and technology.

Why use VRI?

  • Short/brief interactions (e.g. triage in healthcare
  • Short notice/last minute and emergency needs

When not to use VRI?

Request a Consultation



  • 508-699-1477 (voice); answering service supports non-business hours sending messages to on call staff
  • 508-809-4894 (videophone) for ASL users