PI is dedicated to the Deaf community we serve. We are committed to:
Quality assurance. We screen interpreters for language fluency and cultural competency and assign only those appropriately matched for requests.
Commitment to oversight and professional development of our interpreters.
Company financial interest not to overshadow or hinder decision making process which effects the Deaf community we serve.
Priority to offer the best communication access options and support the choice of the Deaf person(s) involved
Maintain open channel communicate with local vested parties.
Refer resources best suited for additional services e.g. Language assessment and organizations or programs working with the Deaf, Deaf-Blind and Hard of Hearing population.
When allowable include Deaf consumers in the coordination process. Keep informed of, who is assigned, consideration who selected, collect language preferences.
Educate clients, interpreters and consumers to the industry demands and operations.
Open channel for all feedback and steps to address any concerns.
Commit to best practices for the interpreting industry.
A balanced approach for deliver services, taking consideration of all parties- hearing/Deaf consumer, paying party and interpreting professionals.
Due diligence and integrity to provide services.
Manage business operations to maximize efficiency and effectiveness. We recognize financial impact on clients therefore impacting consumers. We are sensitive to this fact.
Not to be a barrier, but a champion to communication access.
