Sign Language Interpreting Agency Features

Partners
Interpreting
Independent
Contractor
State
Agency
Other
Agencies

Service Offerings

American Sign Language Interpreting (on-site) ?
Conference coordination ?
Emergency on-call services (available) ?
Multi language Video Remote Interpreting (pre-scheduled + 24/7 on demand) ?
On-site CART ?
Remote CART/Captioning/C-Print/Typewell ?
Available nationwide ?

Power & Capacity

Operational 24/7/365 (including holidays) ?
Large nationwide provider pool ?
Staff Interpreters ?
Guaranteed + long term service packages available ?
Industries served (education, healthcare, human services, government, corporate) ?
National Certified Providers ?

Coordination & Support Services

Advance notice requirements (for requests) ?
Automated schedule notifications + ‘live’ status access ?
Bi-lingual (English/Sign Language) office staff ?
Client customer service ? ?
Conduct client survey (for both Deaf & hearing parties) ?
Maintain Deaf client profiles (language usage, provider preferences etc...) ?
Online client portal with accounting, compliance, reporting & schedul-ing features ?
Execute contract, terms & policies prior to servicesManage ?

HR & Compliance

Manage client organizational compliance (forms, protocols etc...) ?
Employee model rather than ‘independent contractors ?
Professional & General Liability Insurance ?
Interview process includes: language & cultural competency screening ?
Vet & maintain HR compliance (I9/W4, vaccination, background check, certifications ?

Finance & accounting

Provide service quotes, customized invoices & reports ? ?
Manage & process interpreter financials (payroll, taxes etc) ?
Client payment options- check, credit card, ACH wire ? ?
yes Maybe No ? unknown