Deaf Consumer Rights

Consumer Bill of Rights

  • 1. You have the right to high quality communication access solutions.
  • 2. You have the right to be included in conversations about your communication access options.
  • 3. You have the right to share your needs, language preferences, and interpreter preferences.
  • 4. You have the right to confidentiality and protection of privacy.
  • 5. You have the right to ask for additional details regarding to your request and our coordination process.
  • 6. You have the right to ask for information about the provider assigned to your communication access request.
  • 7. You have the right to ask interpreters for information about their qualifications and experiences; as well as identification (and which agency they’re working through).
  • 8. You have the right to share your experiences about our coordination process, interpreters, or any other factors; in order to be more empowered in the process, as a whole.
  • 9. You have the right to additional resources, such as our printed materials and website.
  • 10. You have the right to file a complaint with (PI) directors, and be assured protection against retribution or adverse effects to future services.
  • 11. You have the right to receive fair interaction and equal access with Partners Interpreting without regard to race, color, religion, sex, national origin, age, disability, economic status, profession, education background, or genetics. We believe in providing support for equal communication access for everyone.